"Your reliable team for enhancing your home's perimeter."
Serving Our Customers
Store Policies
**1. **Ordering & Payment:**
1.1 Placing Orders:
To purchase our fencing products, simply browse our online store, add items to your cart, and follow the checkout process.
1.2 Payment Methods:
We accept secure online payments through major credit/debit cards. All transactions are encrypted for your security.
**2. Shipping & Delivery:**
2.1 Dispatch Time:
Orders are typically dispatched within 1 x 3 business days of payment confirmation.
2.2 Delivery Options:
We offer standard delivery options. Delivery charges are calculated at checkout based on your location.
2.3 Delivery Areas:
Currently, we deliver to addresses within the UK, with a primary focus on Leicestershire. For delivery outside our standard area, please contact us for assistance.
If you would like to collect your order, please get in touch with us to arrange this.
**3. Returns & Exchanges:**
3.1 Return Eligibility:
If you're not satisfied with your purchase, please contact us within 14 days of receiving your order to initiate a return or exchange.
3.2 Conditions for Returns:
Products must be in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.
**4. Damaged or Defective Items:**
4.1 Reporting Damages:
If your order arrives damaged or with defects, please contact us immediately. Provide clear photos of the damaged items and packaging to assist us in resolving the issue promptly.
4.2 Replacement or Refund:
We will arrange for a replacement or issue a refund for damaged or defective items based on your preference.
**5. Privacy & Security:**
5.1 Data Protection:
We prioritize the security of your personal information. Any data collected during the ordering process is used solely for order fulfilment and will not be shared with third parties.
5.2 Secure Transactions:
Our website utilizes industry-standard encryption to ensure secure online transactions. Your payment details are processed securely through trusted payment gateways.
**6. Contact Information:**
6.1 Customer Support:
For inquiries, assistance, or to report any issues, please contact our customer support team at artisanfencing2022@gmail.com or call 0116 291 6750
RETURNS AND REFUNDS
WARRANTY INFORMATION
Return Eligibility:
If you're not satisfied with your purchase, please contact us within 14 days of receiving your order to initiate a return, exchange or refund.
Conditions for Returns:
Products must be in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.
Our professional installation Installation Warranty:
Our professional installation services are backed by a three month warranty. We commit to ensuring that your fence is installed with precision and care. This warranty covers the workmanship of the installation, assuring you that the fence will be free from defects caused by our installation process.
This warranty, however, does not cover damage resulting from external factors, alterations made by third parties, or circumstances beyond our control.
SHIPPING AND DELIVERY
Dispatch Time:
Orders are typically dispatched within 1 x 3 business days of payment confirmation.
Delivery Options:
We offer standard delivery options. Delivery charges are calculated at checkout based on your location.
Delivery Areas:
Currently, we deliver to addresses within the UK, with a primary focus on Leicestershire. For delivery outside our standard area, please contact us for assistance.